Why work with Baseline rather than direct with a major processor?
Baseline’s size, experience and large network of major processors, means we can deliver the right solutions to businesses of all sizes across all payment environments, and for great rates. There is nothing cookie-cutter about our solutions, service or pricing, and we do not engage in pricing games such as teaser rates, hidden fees or re-pricing. Furthermore, Baseline provides a level of advice, support, and personalized customer care that is beyond the scope of the big banks:
• A personal account manager who understands your business and is dedicated to you and your team
• The ability to contact us without fighting through a phone tree or the need to quote account numbers
• Access to industry experts to consult on any changes in your processing or integration needs
• Our full support in the event of a chargeback
Baseline's clients maintain a direct relationship with their processor, including 24/7 support, but we find that our clients always prefer to take advantage of the value added by our team.
How does Baseline get paid, and does it cost us more?
Baseline is compensated by the acquiring bank for clients that we bring on board. There are no additional costs to your organization as the banks pay us out of their revenue. You will not see a bill from Baseline, but you will have our team to support you through the setup process and for the life of our relationship.
Does Baseline manage my funds?
Baseline does not collect, retain, nor manage your processing funds. Even if Baseline ceased to exist, your processing would remain in the hands of one of the largest and most reputable acquiring banks in North America.
Who are Baseline’s processing partners?
Baseline places deals with four of the six biggest payment processors in North America. The decision is a collaborative one with the client, but we will make strong recommendations based on our experience and your needs.
When will I see my money?
All the processors that Baseline works with have next-business-day funding into all the major banks in North America for transactions that are settled before 10 p.m. ET. Some clients might see same-day funding, depending on their processor/bank relationship. Some credit union customers might see two-day funding, but this can be discussed on a case-by-case basis.